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Note: In the event the SSC/Mac computer obtains phone calls out of several PSAP’s, which are becoming No ALI, discover an issue with the Node otherwise Node in order to Server circuits and/or Host desktop alone. Prior to referring the situation the latest SSC/Mac computer will be label the fresh new MMOC so you’re able to ask whether your Node or Server is actually issues.

These types of alarm systems often means certain dilemmas criteria and so the SSC/Mac should ask this new PSAP if any portion of the E911 system is perhaps not working properly.

The fresh new SSC/Mac will be verify towards the PSAP attendant that the equipment’s first means is actually reacting E911 calls. In the event your gadgets isn’t mainly useful for E911, then the SSC/Mac is suggest PSAP to contact the CPE provider.

Note: These difficulties can be very complicated when the PSAP has seller devices mixed during the that have gizmos that the BOC keeps. Brand new Product sales representative ought to provide the latest SSC/Mac information about the one unusual or difference items in which the PSAP is to contact its provider. This post is going to be as part of the PSAP character sheets.

ANI or ALI operator down: If the server desktop observes brand new PSAP equipment down therefore does not get back upwards, the fresh new MMOC have a tendency to declaration the issue towards SSC/MAC; the machine is actually off at PSAP, an effective dispatch will be required.

PSAP link (circuit) down: New MMOC will give the fresh SSC/Mac computer to the circuit ID the Servers computer ways in problems. Even in the event for each PSAP has actually two circuits, whenever often circuit is down the updates should be handled since the a crisis as inability of one’s second circuit will cause the brand new PSAP to get isolated.

One problems that the new MMOC makes reference to regarding the Node destination to the brand new Host computer system would-be handled physically into the compatible MMOC(s)/CCNC.

Note: The consumer will-call as long as difficulty was visible so you’re able to the newest PSAP. When just one circuit are down to the latest PSAP, the customer is almost certainly not aware there clearly was a dilemma, however, there is the one hook up down, alerts is appear on brand new PSAP display. Difficulties called towards the SSC/Mac in the MMOC or other business worker shouldn’t be closed-out because of the getting in touch with the fresh PSAP whilst can lead to the client answering that they don’t possess an issues. Such profile is only able to end up being closed-out by choosing guidance you to the trouble try repaired and by checking on team staff that stated the difficulty. The newest MMOC employees will be able to verify that the situation provides removed by the reviewing a beneficial printout on the server.

If CRSAB gets a customer problem (i.elizabeth., don’t control 911) new RSA is to receive as frequently guidance that one may because customer is found on brand new line.

Such as for example, what happened if subscriber dialed 911? The newest report try immediately directed on the IMC for subscriber line investigations. When zero range troubles can be found, this new IMC will recommend the difficulty position for the SSC/Mac computer. The fresh new SSC/Mac computer commonly get in touch with Consumer Features E911 Category and check if the subscriber will be able to phone call 911 and obtain the latest ESN. The SSC/Mac usually make certain brand new ESN thru 2SCCS. Whenever both verifications match, this new SSC/Mac computer have a tendency to refer the newest report to the fresh new SCC responsible for the newest 911 combination office having research and you can resolution. The fresh Mac accounts for tracking the situation and you may advising the newest IMC in case it is solved.

If it is, the latest SSC/Mac should request an effective dispatch SSIM/I&M

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